Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or under a try-before-you-buy model. This cancellation policy lays out the terms and guidelines on how you can change or cancel these specific kinds of purchases.

Subscriptions and Auto-Renewals

When you purchase a subscription from Bittery, you will receive repeat deliveries. These shipments are based on the specific subscription duration and frequency that you select during your checkout process. Your payment details will be stored securely within our encrypted system, and you will be charged automatically for each of these scheduled deliveries unless you choose an option to pay in advance.

Some subscriptions may automatically renew at the end of their duration. If you do not want to renew a subscription, you have the full right to cancel it. If you want to cancel or change your subscription details, you can do so at any time. Your order confirmation emails contain direct links to your order page, allowing you to manage or terminate your subscription from there. For details regarding returns and refunds of subscription items, please review our standard Refund Policy at .

Pre-Orders and Future Fulfillment

When you purchase a pre-order item, you are buying an out-of-stock or a soon-to-be-available product that is not yet held in our active inventory. We may collect no payment or a partial deposit at checkout, securely store your payment method, and then fulfill the order and charge the full or remaining balance at a future date when the inventory arrives.

You can cancel a partially paid pre-order that has not yet been fulfilled by our team. If the order has already been processed and fulfilled, you can no longer cancel the order directly, but you can request a return or refund upon receiving the package. Please refer to our Refund Policy for complete instructions on returns.

Try Before You Buy Terms

When you purchase a try-before-you-buy item, we temporarily authorize your payment method before fulfilling and shipping the order. You will be granted a specified timeframe to try the item and decide if you want to keep it. Once this trial period has passed, if you have not successfully initiated a return or sent the item back to us, we will automatically charge your authorized payment method for the full purchase amount of the product.

Contact and Support

If you experience any technical difficulties managing your subscriptions, canceling an unfulfilled pre-order, or if you have questions about your billing timeline, please reach out to us for assistance. You can contact our customer support team directly at help@bittery.store or text us at (661) 270-6848‬