Refund policy

At Bittery, we stand behind the quality of our products and want you to shop with confidence. Please review our complete guidelines regarding returns, eligibility, and refunds below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refund or return requests submitted after this 30-day window are not eligible and will not be approved.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at help@bittery.store. If your return is accepted, we will send you a return shipping label as well as detailed instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return will not be accepted. If you have any questions regarding your return, please contact us at help@bittery.store or text/call us at (661) 270-6848‬

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Contact our support team right away so that we can evaluate the issue and make it right for you.

Exceptions and Non-Returnable Items

Due to health, hygiene, and safety reasons, we cannot accept returns for certain types of items, including perishable goods, custom products, and personal care or beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Additionally, we cannot accept returns or issue refunds on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is officially accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refund Processing Time

We will notify you once we have received and inspected your returned package, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return, please contact us immediately at help@bittery.store or text us at (661) 270-6848‬